MemberDirect Enhanced Security
Please read the information below before proceeding to online banking:
Why the New Security Enhancements?
Keeping members' money and information secure is always a high priority for Crossroads Credit Union. We are very pleased to be able to introduce the implementation of the increased authentication solution to help make our MemberDirect users even more secure.
Unfortunately, cyber-crime is common in today's online world. As criminals discover new ways to attempt to compromise your personal information, we need to follow suit and increase our security features.
Have you ever received an email that appears to be from a financial institution? It may have asked you to update your account information by clicking on a link. This is called phishing. It is a criminal
How Do I Set Up Enhanced Security?
1. Log in to Member Direct
2. Select a security image and caption
- Select an image you will recognize the next time you Login and create a security caption.
3. Select three challenge questions
- Choose three questions and provide answers for the questions (remember the answers!)
What Happens Next?
On your computer: Every time you log in to online banking on your own computer, you will see the image and security caption that you chose. If you don't see this, you know it's not the authentic MemberDirect site.
On a shared computer: If you log in to a shared computer, (i.e. at a library) you will be asked one of the three challenge questions. Once you answer one question correctly and enter an online banking password, you will be allowed to access your account.
You can change your image or challenge questions at any time by clicking on the "My Profile" tab in MemberDirect.
If you have any further questions regarding our new enhancements, please call your local Crossroads Credit Union branch.
Protecting Yourself From Fraud
Crossroads Credit Union wants to provide you with all the tools possible to keep you protected from fraud. The following information can be used as a reference tool to ensure you are protected.