Virtual Branch
Virtual Branch Service
Here at Crossroads, putting our members first, has always been our top priority, which is why we are excited to offer a VIRTUAL BRANCH.
What is a Virtual Branch?
Our Virtual Branch is an addition to the current services we offer at Crossroads. Our Virtual Branch has local advisors available to answer your calls, emails, and text messages during and outside of our regular in-branch hours to assist you at a time that fits with your busy schedule, because we get it ~ life is busy!
Our Virtual Branch can assist you with services such as:
- Fraud Awareness Education and Solutions
- Investment RRSP’s, TFSA’s and Flex term transactions
- General Wealth & Lending Inquires
- Credit Card Applications
- Digital Banking
- Troubleshooting
- Wire Transfers
- Advice Based Service & Solutions
- Birthday calls: We like to reach out and check in on your special day!
- Questions and more!
You can access our Virtual Branch in the following ways:
Live Chat: Click the chat bubble on the bottom left to start a conversation.
Secure Message: Through Digital Banking
Text the local telephone number of one of our branches.
Virtual Branch Service Hours
Our Virtual Branch is accessible to our members during the following hours:
Mon - Fri: 8am to 7pm
Saturday, Sunday & STAT Holidays*: 9:30am to 2:30pm
*CLOSED: Easter Sunday and Christmas Day
We're here for you! Connect with us.
Amanda

Virtual Advisor
"I love providing friendly, knowledgeable service and advice to our members at their convenience through our Virtual Branch.
I began my career with Crossroads Credit Union in 2006 as a Member Service Representative serving Canora and surrounding area members. In March 2022, I took on the role of Virtual Advisor for our Virtual Branch. I work with an amazing team that really cares about each other and our members.
Canora has been my hometown for most of my life. I am married and have 2 young boys who are the light of my life. Family is very important to me. We keep busy by enjoying various activities, including camping, fishing, sledding, baseball, archery, game nights and many family and friend gatherings."
Brandee

Virtual Advisor
"I love working as a Virtual Advisor, helping our members with their everyday needs!
I have worked at Crossroads CU since September 2022, working in the Virtual Branch. Before joining Crossroads, I worked as an Early Childhood Educator for ten years. I am proud to call Canora home and enjoy spending time with my family in my free time."
Camryn

Virtual Advisor
"I began my journey at Crossroads in March 2024 as an MSR in Canora, and I was fortunate to meet and serve members across all our branches. In December 2024, I transitioned to the role of Virtual Advisor, and I've been loving every minute of it. I'm thrilled to assist members with any questions or needs they may have!
Outside of work, I enjoy spending time with my family, crocheting, and reading."
Kristi

Virtual Advisor
"I’ve been working at Crossroads Credit Union since June 2022, and it feels like home! In my role as a Virtual Advisor, I’m the person on the other end of the phone (email, or text). I love talking with and helping our members.
I was born and raised in the Wadena area and personally understand the needs of our members. I spend my spare time volunteering for local community groups and being around friends and family- enjoying the simple things in life."
Brandi

Virtual Advisor
"I’ve been with Crossroads Credit Union for over six years as an MSR. I love getting to know our community members and have made some wonderful connections with my colleagues. In January, I transitioned to the Virtual branch and have enjoyed becoming part of the team and expanding my knowledge to assist members across all branches.