Our digital banking system (online banking & mobile app) has industry-leading security capabilities, including strong fraud prevention, cyber security features and high-risk transaction protections to ensure that your transactions are secure while data is transmitted between your device and our banking server.

In addition to your username and password, your digital banking account is protected with Two Factor Authentication (2FA), sometimes also referred to as Two Step Verification (2SV), or as a form of One Time Passwords (OTP). High-risk transactions may require you to reauthenticate that you are the owner of the account.  Such high-risk transactions may include adding a bill payment vendor, adding an eTransfer recipient, or changing your personal information.

• Ensure your Online Banking login password is unique – avoid re-using passwords from other sites and services you use.
• Choose a password that is easy for you to remember, but difficult for others to guess, and avoid using personal information like phone numbers, birth dates, your pet’s name, etc.
• Do not select a part of a PIN as part of your password.
• Do not write down your password or store it in a file on your computer.
• Do not use the auto-save function for usernames and passwords on your browser and device. Consider using protected password management software or another secure system for storing passwords.

We have provided a secure channel for our members to communicate with us. Once the information has reached your computer or mobile device, however, it's up to you to protect it. To protect your information, you should:

• Never leave your device unattended while using our digital banking services.
• Logout and close your session if you step away from your device.
• Prevent the browser from caching (storing) the pages that you view by taking advantage of the Enhanced Security feature located on the login screen. We recommend you use this feature if accessing the site from a shared computer, such as at a friend’s house or through a publicly accessible computer such as at a hotel, library or airport.
• Secure or erase files stored on your computer by your browser so others cannot read them. Most browsers store information in non-protected (unencrypted) files in the browser's cache to improve performance. These files remain there until erased. They can be erased using standard computer utilities or by using your browser feature to "empty" the cache.
• Disable automatic password-save features in the browsers and software you use to access the Internet.
• Protect your devices by installing reliable anti-virus and anti-spyware software and updating regularly. Install and use a personal firewall on your computer to ensure others cannot access your computer through the Internet.
• Install new security patches as soon as your operating system and Internet browser manufacturers make them available.
• Download apps exclusively from Google Play or the Apple Store, not from a link. 
• Use a secure network. Do not access Digital Banking (online banking or mobile app) if using unsecure Wi-Fi (public Wi-Fi hot spot) on your mobile device.
• Use a password to lock your phone screen. When not in use this will protect it against unauthorized usage.
• Use an antivirus program.
  
  

Contact us immediately if you suspect someone has gained knowledge of your username and/or password; or if you suspect any loss, theft, or unauthorized use of your account.

Visit our Fraud Prevention page for more tips and information on Fraud, and how to protect yourself.